General terms and conditions

The general terms and conditions of the Forapet doo online store have been prepared in accordance with the Consumer Protection Act (ZVPot-1), and take into account the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international codes for e-commerce.

The operator of the online store www.forapet.si is the company Forapet, trgovina za mal životinja in proizvodnja, doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje. The company is entered in the court register of the District Court in Maribor under number 2024/29657.

Basic information about the company:

• Company registration number: 9735399000.
• Tax number: 90367324.
• Phone number: +38641981941.
• Email address: info@forapt.si .
• Share capital: €15,000.00.
• Date of entry in the register: 04. 09. 2024.

Forapet doo is a taxpayer (VAT ID: SI90367324).

The general terms and conditions determine the operation of the online store and the rights and obligations of the consumer and the provider. When placing an order, the consumer is each time specifically reminded of the general terms and conditions and by placing an order, he confirms his familiarity with them.

DELIVERY

For delivery, the consumer selects their own address or enters another address. In the case of payment by cash, the recipient is always the payer. The customer can choose the delivery method. In the "notes" field, they can also enter any notes for the administrator of the online store. For the online store, product delivery is carried out by General Logistics Systems doo (hereinafter: GLS doo), Pošta Slovenije doo, or another contractual delivery service of the store Forapet doo

The delivery service reserves the right to verify the identity of the recipient of the goods in an appropriate manner (inspection of personal or other documents), as this ensures that the ordered goods are delivered to the right customer. In the case of payment on delivery, the consumer then pays for the ordered products in cash to the company GLS doo or the company Pošta Slovenije doo

Product delivery is carried out during working days (Monday to Friday).

Prices and delivery methods

For all purchases over €40.00, delivery is free. This applies to GLS home delivery and regular delivery to GLS parcel lockers. The same applies to delivery via Pošta Slovenije.

With the GLS delivery service, the delivery price depends on the weight of the product, but in any case, GLS delivery to a parcel locker is at least €0.50 cheaper than home delivery (you can see the locations of parcel lockers HERE ).

With the delivery service Pošta Slovenije, the delivery price depends on the weight of the product. You can choose from various delivery options. You can see the locations of parcel lockers HERE .

All orders are generally delivered within 1-3 business days.

You can find all information about delivery methods and prices HERE .

PAYMENT

Payment can be made in several ways:

• cash on delivery,
• payment by invoice,
• payment by debit/credit card.

RIGHT TO WITHDRAWAL FROM PURCHASE AND RETURN OF GOODS

The consumer has the right to withdraw from a distance contract, i.e. an online purchase, within thirty (30) days without giving any reason.

The withdrawal period expires thirty (30) days from the day on which the consumer acquires physical possession of the goods or the goods are acquired on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose. In the case of partial delivery of individual items of goods from one order, the period expires thirty (30) days from the day on which the consumer acquires physical possession of the last item of goods or the goods are acquired on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose.

To exercise the right to withdraw from the purchase, the consumer must inform the company Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju, with an unambiguous statement of his decision to withdraw from this contract, by letter sent by post or e-mail to the e-mail address: vracila@forapet.si .

Regardless of the form or reason for withdrawal from the purchase, the consumer must provide the company with a copy of the invoice. In order for the withdrawal period to be observed, it is sufficient that the notification regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

Effects of withdrawal from the contract

If the consumer withdraws from the contract, the company shall reimburse all payments received, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard delivery method offered by the company), without undue delay and in any case no later than thirty (30) days from the date of receipt of the returned goods.

The consumer shall return or hand over the goods to the company that delivered the goods to the consumer without undue delay and in any event not later than thirty (30) days from the day on which the consumer informed the company of his withdrawal from the contract. The deadline shall be met if the consumer sends the goods back before the expiry of the thirty (30) day period. The company may withhold the reimbursement until it has received the returned goods or until the consumer has provided proof that the goods have been sent back, whichever is the earlier.

The Company will make the refund using the same payment method used to make the original transaction, unless expressly agreed otherwise. In no case will the consumer incur any costs as a result of the refund.

Conditions for returning goods (restrictions on exercising the right to withdraw from the contract)

The consumer is only liable for any diminished value of the goods due to handling of the goods that is not strictly necessary to determine their nature, properties and functioning. The products must be unused, undamaged and in their original packaging.

The refund option does not apply:

• for goods that are perishable or whose expiration date has already expired at the time of return,
• for sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery,
• Exchange and return of medicines is not possible, in accordance with Article 135 of the Consumer Protection Act (ZVPot-1).

ACTUAL ERROR

The error is real:

• if the product does not have the properties necessary for its normal use,
• if the product does not have the properties necessary for the specific use for which the consumer is purchasing it, but which were known to the seller or should have been known to him,
• if the product does not have the properties and characteristics that were explicitly or tacitly agreed or prescribed,
• if the provider has delivered a product that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

Checking product suitability

The suitability of a product for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements about the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

You can read more about factual error and its enforcement HERE .

Enforcement of a factual error

The consumer must notify the provider of any material defect, at his own expense, within the legally prescribed period. The notification must contain a precise description of the defect. The consumer must allow the provider to inspect the product.

The right to enforce a material defect is more precisely defined by the Consumer Protection Act (ZVPot-1).

VALIDITY OF THE CONTRACT

When purchasing, the prices apply at the time of order confirmation. All prices include VAT. Prices are subject to change without prior notice.

Prices are valid only for purchases in the Forapet online store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images may be symbolic only and do not always reflect the actual situation in full.

ARCHIVING THE CONTRACT

The contract concluded between the client and the seller is archived at the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju. The buyer can obtain a copy of the contract upon request via e-mail: info@forapet.si.

PRODUCT REVIEWS ON THE WEBSITE

Product ratings can only be given by logging into an account in the online store. The Forapet store does not verify whether the user who submitted a rating for a product is also the buyer of the rated product. The user rates the product with stars, namely 1 to 5 stars, with 1 being the lowest and 5 being the highest possible rating.

The average rating is displayed next to the product, which represents the average of all submitted ratings for each product from 1 to 5. Comments, together with individual ratings, are displayed at the bottom of the individual product page. Product ratings and the publication of product ratings do not affect the contractual relationship between the provider and the user. Ratings are not sponsored. Ratings and opinions are not published automatically. Inappropriate and offensive comments are not subject to publication.

By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment, allows the provider to publish the text on the website and declares that he is the owner of the material and moral copyrights for the written opinions and comments and transfers these rights directly and indefinitely to the provider. The provider has the right to use the content of the opinion or comment indefinitely and for any purpose that is in his business interest, including publication in advertising or other marketing materials.

SPECIAL OFFERS

Promotions are valid for the duration of their limitation or until stocks run out during this period.

PERSONAL DATA PROTECTION

Forapet, small animal store and production, doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje, is committed to protecting data in accordance with applicable personal data protection legislation. The personal data obtained, unless expressly stated otherwise in these rules, will not be disclosed to third parties.

Unless otherwise specified, the Privacy Statement applies.

Online order processing

Personal data obtained during online ordering and/or registration (name, surname, postal address (primary and delivery address), email address, telephone number, time and date of registration and archive of communication related to online purchase and other data obtained during registration, such as information about animals that interest the user, preferred method of notification, login password and information about purchases made), are used to process the consumer's order and fulfill the purchase or order. They are also used to send offers, invoices and other information related to the order and other necessary communication with the consumer. Registration makes it easier for the user to monitor past purchases and shortens the purchasing process.

The data obtained for this purpose is stored until the contractual obligation is fulfilled and the limitation period expires (based on legitimate interest), until cancellation, or until deregistration or request for deletion in accordance with the applicable Personal Data Protection Act and the Personal Data Protection Regulation .

In the event that the provision of personal data is necessary for the conclusion and performance of the contract, the consumer must provide personal data, otherwise the controller will not be able to fulfill the order, as it will not have the necessary data.

The basis for processing personal data under this point is the conclusion and performance of a contract concluded through an online purchase.

Reply via online form

When using the online form on the Forapet website, the data (name, surname, email address and telephone number) is used to respond to the consumer. The data obtained for this purpose is stored for the duration of the processing and for a maximum of three (3) months after the withdrawal of consent for the processing of data for this purpose.

The basis for processing personal data under this point is the individual's consent to communication via the contact form.

Sending emails

When subscribing to electronic newsletters on the Forapet website, Forapet doo will use personal data (name, surname, email address, device IP, information about animals that interest the user) in the event that the user is a registered user or family member, as well as the membership number, address, telephone number and place of registration, which the user provides for the purpose of sending electronic messages (news, advertising messages, notifications about current campaigns, etc.).

The data obtained for this purpose is stored until cancellation, deregistration or deletion request in accordance with the applicable Personal Data Protection Act and the Personal Data Protection Regulation , or until the purpose for which the data was collected is achieved.

The basis for processing personal data under this point is the individual's consent to receiving e-newsletters.

Direct marketing

Personal data (name, surname, postal address, telephone, email address and other data provided upon registration) are used for direct marketing purposes:

• advertising,
• segmentation and profiling for the purpose of personalized advertising,
• surveying and
• remarketing (targeted advertising) via web browsers and social networks.

The data obtained for this purpose is stored for the duration of the processing and for a maximum of three (3) months after the withdrawal of consent to data processing for this purpose.

The basis for the processing of personal data under this point is the individual's consent to the processing of data for direct marketing.

Purchasing habits analysis

Personal data (name, surname, postal address, telephone number, email address and other data provided upon registration) and data on purchases made are used to analyze purchases and purchasing habits in order to provide better service and offers, to assist in business operations, to profile users, to make automated decisions to provide a better online user experience and to send personalized offers.

The data obtained for this purpose is stored for the duration of the processing and for a maximum of three (3) months after the withdrawal of consent to data processing for this purpose.

The basis for processing personal data under this point is the individual's consent to the processing of data for the analysis of purchasing habits.

Management of the Forapet Family

Personal data (name, surname, postal address, telephone number and email address) are processed to carry out activities necessary to provide the benefits offered by membership in the Forapet Family: identifying an individual member, summing up the total number of purchases to assign a class for bonus calculation and bonus use, resolving any complaints, the possibility of subsequent bonus additions, logging into the member's account online, for annual notification of members about the status of bonuses and their imminent expiration, and other notifications related to the family's business and operations.

Family membership is not possible without consent to this processing. The data obtained for this purpose will be stored for the duration of the processing and for a maximum of five (5) years after the withdrawal of consent to the processing of data for this purpose.

User rights

The user may at any time request access to the data stored about him by Forapet doo. He may also at any time request correction, restriction or prevention of use for a specific purpose of processing, deletion or transfer of data, and file an objection with Forapet doo, or a report with the information officer.

The user may object to the processing of personal data and also has the right to withdraw consent to the processing of personal data.

The user can send a request for change, access or deletion of data to the e-mail address info@forapet.si or by mail to the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje.

Users of personal data

Access to the consumer's personal data is only granted to persons authorized by the controller (e.g. employees) or contractual partners with whom the controller has concluded appropriate contracts for the processing of personal data.

Data can be transmitted:

• to data processing and information service providers who ensure the smooth operation of the online store and its improvements (server hosting, improving user experience, navigation, email marketing, etc.),
• marketing agencies for the purpose of remarketing,
• to contractors who ensure a smooth purchasing process (delivery services, etc.), but only to the extent necessary for the successful execution of the order,
• to authorized institutions, if required by law (court, inspectorate, etc.).

Personal data is not exported to countries outside the EU or EEA.

How to change, access or delete personal data

The user can send a request for change, access or deletion of data to the e-mail address info@forapet.si or by mail to the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje.

The change in member information will be made within fifteen (15) days of submitting the change of information form.

An individual can unsubscribe from receiving e-newsletters by clicking on the "UNSUBSCRIBE" button, which is published in the footer of each sent e-mail message.

Security

Forapet doo uses measures to ensure security and prevent misuse of personal data, and undertakes to process, store and protect it itself or through a contractual processor of personal data in accordance with applicable legislation and not to forward it to unauthorized third parties.

Forapet doo does not share personal data with unauthorized third parties. Data may be shared with:

• to data processing and information service providers who ensure the smooth operation of the online store and its improvements (hosting on the server, improving the user experience, navigation, e-mail marketing, etc.);
• marketing agencies for remarketing purposes;
• to contractors who ensure a smooth purchasing process (delivery services, etc.), but only to the extent necessary for the successful execution of the order;
• to authorized institutions, if required by law (court, inspectorate, etc.).

Personal data is stored and processed in the Republic of Slovenia and is not exported to countries outside the EU or EEA.

By confirming via the website, the user guarantees that the provided data is true and accurate and allows Forapet doo to verify the data and electronically process it for the purposes for which the processing has been confirmed.

Contact

For all questions, requests for changes or data insights, the user can contact us at info@forapet.si or at Forapet, small animal store and production, doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje.

In accordance with the General Data Protection Regulation, Forapet doo has also appointed a data protection officer, who you can contact by writing to: info@forapet.si or calling +38641981941.

WEB COOKIES

A cookie is a small file, usually containing a sequence of letters and numbers, that is downloaded to a user's computer when they visit a particular website. Cookies are primarily intended to ensure the functionality of the website. They can also be used to provide a better user experience.

We use two (2) groups of cookies on the Forapet website to improve the user experience.

The former are absolutely necessary for the website to function, as without them it is not possible to provide services (this includes, for example, the identification of an individual browsing session).

The second group of cookies is intended to improve the functioning of the website and is used with the consent of the individual. These cookies include web analytics, which allows us to compare new and previous visitors.

We also use cookies to connect our website to online social networks, where users can share their experiences and opinions about products with us. You can control and change your cookie settings in your web browser.

Unless otherwise specified regarding cookies, the following applies: Privacy Statement .

LEGAL BASIS

The general terms and conditions of the Forapet doo online store have been compiled in accordance with the Code of Obligations of the Republic of Slovenia , the Consumer Protection Act (ZVPot-1), the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system. The complaint is submitted via e-mail or in writing to the provider at the addresses shown on the provider's website. The complaint handling procedure is confidential. Therefore, the provider makes every effort to resolve any disputes amicably or through out-of-court settlement, but if this is not possible, the disputes will be resolved by the competent court in Maribor.

Out-of-court settlement of consumer disputes

In accordance with the legal regulations arising from the Out-of-Court Resolution of Consumer Disputes Act , Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, Forapet doo does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act .

Legal link to the online consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN .

GENERAL TERMS AND CONDITIONS OF BUSINESS OF THE FORAPET FAMILY

About the Forapet Family

Any natural person who has reached the age of sixteen (16) may become a family member. Persons under the age of sixteen (16) must also submit the signature of their parents or legal guardians upon joining. A legal entity may also become a member.

Family membership is free and unconditional (except for enrollment) and is valid until cancelled in writing by the member or the issuer.

It is possible to join the family through the Forapet online store on the website www.forapet.si . , where the consumer must sign up for e-newsletters via e-mail and thus create a profile on the website.

The term family member refers to a person who joins the family. A family member is a member with whom Forapet, pet shop and production, doo communicates directly.

Benefits for Forapet Family members

Family membership allows the member to participate in various benefits published on the website www.forapet.si and/or published in Forapet marketing materials, public media or in messages received by the member via email or mobile phone. Members are entitled to more favorable prices in accordance with the communicated campaign.

The bonus is earned by purchasing products and services in the Forapet online store, except for purchasing Forapet gift (value) vouchers.

Membership also allows you to take advantage of other club benefits that are current in a certain period and listed on the website www.forapet.si .

A family member may receive customized benefits. The offers or benefits that individual members receive may be different during the same time period.

Bonus (credit) on the account

Membership in the Forapet Family allows the member to collect and use credit (hereinafter: bonus) by logging into an account on the website when making a purchase.

Bonus values ​​are loaded into the account and are automatically added up when redeemed.

To receive benefits or bonuses, it is mandatory to log in to your account on the website. A family member in the online store claims membership benefits by registering in the online store.

It is not possible to subsequently obtain a bonus on an account. Cash withdrawal of bonuses accumulated on an account is not possible. Bonuses from different accounts are not cumulative.

With the accumulated bonus, the member can reduce the final payment value for any product.

If the invoice amount is equal to or less than the total bonus value on the account, the member can claim a bonus of 100% of the invoice amount. If the final bonus value is higher than the purchase value, the difference will not be paid out.

A member who wishes to return goods for which they received a bonus will be refunded the full purchase price; the value of the bonus that the holder received upon purchase of this product will be deducted from the account balance, if the account balance allows it. In the event that the account holder has already used the bonus, the amount of the refunded purchase price will be reduced by the amount of the bonus that the holder received upon purchase of the item being returned.

The balance and validity of the bonus on the account are visible on each account. The bonus is calculated per individual product or account position and is rounded to two (2) decimal places.

The accumulated bonuses are the responsibility of the family member, and the company Forapet, small animal store and production, doo, is not responsible for them.

In the event of suspected abuse in obtaining and/or using a bonus or suspected abuse of account use, Forapet reserves the right to revoke it.

Rating system and rating scale

The credit rating scale consists of two (2) credit ratings, which are determined by the sum of purchases made in the online store www.forapet.si within a period of twelve (12) months. Accumulation of purchases is only possible when logging into an account on the website. A customer who does not log in will not be credited with a purchase and the bonus will not be calculated. The scale starts at €0.00.

The credit rating classification is based on the sum of purchases in the previous twelve (12) months.

• there was a typographical error when entering data during registration and the user requests a grammatical correction of the name. This can be done without additional documentation, by sending a message to the email address info@forapet.si or by mail to the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju.;
• the user has changed their personal name to another personal name - in this case, in addition to the request to change their personal name, they must also submit a valid personal identification document.

The user is requesting a change of data for their own account only. The personal data of the person requesting the change of data must match the data of the family member in order for the change to be made.

Forapet doo has the right to request access to a personal document in order to confirm that the data matches.

To ensure the benefits offered by family membership, the user must provide any changes to their personal data. Forapet doo is not liable for any damage that may arise from changes or incorrect personal data of the user.

The change in family member information will be made within fifteen (15) days of submitting the change of information form.

The user can submit a request for access to personal data by sending a request for access or deletion of data to the e-mail address info@forapet.si or by mail to the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje.

Communication

Forapet doo will inform club members about news, benefits and other information via the contact details provided when registering for an account on the website.

Termination of membership and deletion of personal data

A club member may terminate their membership in the Forapet Family by sending a request for termination of membership to the email address info@forapet.si or by mail to Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polje.

Forapet doo will delete your membership within fifteen (15) days from the date of receipt of the cancellation.

Any unused bonuses are irrevocably lost at the moment of membership deletion.

The user may submit a request for deletion of personal data by sending a request for access or deletion of data to the email address info@forapet.si or by mail to the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju. Deleting personal data terminates the club membership.

Legal protection

In the event of force majeure and technical problems that hinder the smooth operation of the computer system, Forapet doo does not guarantee the use and acquisition of bonuses and other benefits of family membership during the period of system disruption.

Forapet doo reserves the right to amend and change these General Terms and Conditions of Forapet Family Membership . All changes will be publicly posted on the website. If a family member continues to use their account after the changes have been posted, it is assumed that they have been informed of them and that they agree to them.