RIGHT TO WITHDRAWAL FROM PURCHASE AND RETURN OF GOODS
The consumer has the right to withdraw from a distance contract, i.e. an online purchase, within thirty (30) days without giving any reason.
The withdrawal period expires thirty (30) days from the day on which the consumer acquires physical possession of the goods or the goods are acquired on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose. In the case of partial delivery of individual items of goods from one order, the period expires thirty (30) days from the day on which the consumer acquires physical possession of the last item of goods or the goods are acquired on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose.
To exercise the right to withdraw from the purchase, the consumer must inform the company Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju, with an unambiguous statement of his decision to withdraw from this contract, by letter sent by post or e-mail to the e-mail address: vracila@forapet.si .
For faster processing of the withdrawal, please provide the order number or invoice number in the notification, and in the case of a refund, also your first name, last name, address, bank account number and bank name.
Regardless of the form or reason for withdrawal from the purchase, the consumer must provide the company with a copy of the invoice. In order for the withdrawal period to be observed, it is sufficient that the notification regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.
Effects of withdrawal from the contract
If the consumer withdraws from the contract, the company shall reimburse all payments received, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard delivery method offered by the company), without undue delay and in any case no later than thirty (30) days from the date of receipt of the returned goods.
The consumer shall return or hand over the goods to the company that delivered the goods to the consumer without undue delay and in any event not later than thirty (30) days from the day on which the consumer informed the company of his withdrawal from the contract. The deadline shall be met if the consumer sends the goods back before the expiry of the thirty (30) day deadline. The company may withhold the refund until it has received the returned goods or until the consumer has provided proof that the goods have been sent back, whichever is the earlier.
The Company will make the refund using the same payment method used to make the original transaction, unless expressly agreed otherwise. In no case will the consumer incur any costs as a result of the refund.
Conditions for returning goods (restrictions on exercising the right to withdraw from the contract)
The consumer is only liable for any diminished value of the goods due to handling of the goods that is not strictly necessary to determine their nature, properties and functioning. The products must be unused, undamaged and in their original packaging.
The refund option does not apply:
Product suitability check
The suitability of a product for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements about the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
ACTUAL ERROR
The error is real:
Enforcement of a factual error
The consumer must notify the provider of any material defect, at his own expense, within the legally prescribed period. The notification must contain a precise description of the defect. The consumer must allow the provider to inspect the product.
The Seller is not liable for material defects in the goods that become apparent after two (2) years from the date of purchase of the product. If a defect in the product appears within six (6) months from the date of purchase, it is recognized that the defect already existed at the time of its delivery.
A consumer who has notified the seller of the defect in a timely manner has the right to request that the seller:
In any case, the consumer also has the right to demand compensation from the seller for damages, in particular reimbursement of the costs of materials, spare parts, labor, transfer and transportation of products incurred as a result of fulfilling the obligations referred to in the previous paragraph of this article.
The consumer's rights to assert rights arising from a material defect shall expire two (2) years after the consumer has notified the seller of the material defect.
The right to enforce a material defect is more precisely defined by the Consumer Protection Act (ZVPot-1).
VALIDITY OF THE OFFER
When purchasing, the prices at the time of order confirmation apply. All prices include VAT. Prices are subject to change without prior notice. Prices are valid only for purchases in the Forapet doo online store and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice. Images may only be symbolic and do not always reflect the actual situation in full.
ARCHIVING THE CONTRACT
The contract concluded between the consumer and the seller is archived at the address Forapet doo, Mladinska ulica 15, 2204 Miklavž na Dravskem polju. The consumer can obtain a copy by requesting it by e-mail at: info@forapet.si .
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